Return Policy
Bella Belle Shoes
- Refunds: Subject to a 15% restocking fee.
- Timeframe: Refund requests must be made within 14 business days of receiving the shoes.
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Procedure:
- Email hello@fairydreams.ca with your order number, name, and shoe style.
- You are responsible for return shipping, including duties and taxes.
- Shoes must be returned in original condition.
- Tracking is recommended for returns.
- Processing Time: Refunds will be processed within 5 business days once the shoes are returned and inspected.
- Refund Denial: If the shoes are returned in poor condition, the refund may be refused, and the shoes will be sent back at your expense.
- Samples or discounted shoes are all Final Sale
Wedding Dresses (Made-to-Order)
- Non-Refundable: All made-to-order wedding dress purchases are final sale.
- Retainer: A 60% non-refundable retainer is required on the day of purchase.
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Remaining Balance: Due the day of receiving or picking up the dress.
- If payment is delayed, a $10/day interest charge applies.
- Alterations: Not included; can provide local recommendations.
- Cancellation: If the wedding is canceled, the full dress price must still be paid.
- Delivery Time: Wedding dresses take 4 to 9 months to arrive.
Wedding Dresses (Off-the-Rack)
- Final Sale: No returns, exchanges, or price adjustments.
- Condition: Sold as-is.
- Alterations: Not included, and any damage is not the seller’s responsibility.
Veils & Accessories
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Final Sale: All veils and accessories are final sale. No returns, exchanges, or price adjustments.
General Terms
- Measurements and Details: The bride confirms that all measurements, sizing, colour, and pricing details on the invoice are correct and agrees to the terms outlined.
- All Sales are Final.